A word about how we ship.

We ship to all 50 States, plus APO/FPO addresses, U.S. Territories and Canada. If you live outside of these specific areas we will not be able to ship our products to you.

Standard Shipping

Most orders ship same day or next business day. Packages shipping to the Lower 48 States are sent via UPS Ground. Packages to AK and HI as well as APO/FBO addresses are sent via USPS Priority Mail. Our shipping/handling costs are based on the weight of the items ordered and distance of the shipping address from the Chicago area. We do not receive bulk discounts from the shipping companies and our shipping and handling prices are set to simply cover our costs (postage, UPS fees, packaging materials, labor) on a customer by customer basis. For orders sent outside the continental U.S. we utilize USPS Priority Mail.

Express Shipping

For time-sensitive orders we offer UPS 1-day, 2-day and 3-day services. Services offered may vary by shipping location. Overnight items ship the same day that they are ordered, provided that the order is placed before 3:45pm Central Time. Otherwise overnight orders will ship out the next business day. Our shipping/handling costs are based on the weight of the items ordered and distance of the shipping address from the Chicago area. Delivery is next business day. Saturday delivery is not available.

Estimated Delivery Times

For packages shipped via USPS Priority Mail, expect delivery within 4 to 10 days. For packages shipped via UPS Ground, expect delivery within 1 to 5 business days. For packages shipped via express service, expect delivery within 1 to 3 business days. Delivery to Alaska and Hawaii may take longer. Delivery times to Canada are unpredictable due to processing times in Canada Customs.

Information For Canadian Customers:

Canadian Shipments
Our standard shipping method to Canada is USPS Priority Mail. We also offer UPS standard and express services for time-sensitive orders. Canadian customers are responsible for any duty, taxes or customs brokerage charges that you may owe. Delays in passing through Canadian Customs are common, but usually not lengthy. Please allow upwards of two weeks for packages to arrive.

Additional Costs
The amount that you charge on your credit card today does not include additional charges that you will owe for import duty, sales taxes and customs brokerage charges. The shipping company that you select will collect these additional charges when they deliver your package. We are unable to estimate what these additional charges may be for your particular order.

Should I Choose USPS or UPS As My Shipping Company?
The trade-off here is time versus cost. UPS Standard service will generally get your package to you more quickly than the postal service will, but UPS charges significantly more for their customs brokerage charges. UPS Express services will always get your package to you quickly, but at significantly higher shipping cost.

Canada Customs Duties
Duties on goods vary widely, depending on the product and the country in which it was manufactured. Some of the items that we sell may be subject to duty by Canada Customs. If you have questions about Canada customs and duties, please contact a Canada Border Services Agency office.

Canadian Taxes
Just about everything individuals import into Canada is subject to the Goods and Services Tax (GST) of six percent. The GST is calculated after customs duties have been applied. You may also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied. In Canadian provinces with a Harmonized Sales Tax (New Brunswick, Nova Scotia, and Newfoundland and Labrador), you may be charged a flat 14 percent, rather than separate GST and PST.

Customs Brokers Fees
Courier companies and postal services use customs brokers to get packages processed through Canada Customs at the Canadian border. Fees for that service may be passed along to you. Canada Post automatically applies a $5.00 processing fee ($8.00 for Priority Post) for each package to clear Canada Customs. Customs brokers fees for UPS vary, but are generally (but not always) included in their express shipping charges. Customs brokerage fees for UPS Standard are significantly higher than the fees charged by Canada Post.